On the Move: First Data

Well after a bit of time in stealth I am finally able to announce that I have taken the position of Chief Technology Officer at First Data. 

After being asked to join the Turn-Around team at AOL and driving some amazing results over the past four years, it was time for a change.  I absolutely loved my time there and the people were amazing.  Success has a quality all on its own and it was an incredibly personally rewarding experience for me to be a part of something that unique.

The move to First Data is an incredibly exciting move for me for many different reasons but one of the key drivers for me is that I feel that this industry is ripe for change.  It’s a move for me from running and building large scale Internet products and infrastructure to the Financial Services Industry.  

For those of you who may be be unaware of who First Data is, or what they do, its probably easiest to think of it this way – one out of every two credit card or debit card transactions across the world touches our infrastructure at some point in the transaction process. From a transactional scale perspective its very similar to what I have been used to companies likes AOL, Microsoft, and Disney.  The difference being of course that these transactions are a little more important than checking your favorite sports scores, or getting your e-mail. 

My challenge of course is to drive automation. To build a platform that makes infrastructure a decisive and differentiating platform to launch products and services.  To create a learning infrastructure and software eco-system that gets smarter over time.   In large part how do you blend the agility of the Internet with the maturity and complexity of the Financial Services Industry.   Sure it’s a complex technical problem space, but it has some very interesting business and regulatory challenges as well.   In many respects dealing with Safe Harbor, Regulatory and tax has been part of my job for many years.  The challenge now is to take that automation to the next level.  

To that end I have to say that First Data is assembling an amazingly formidable team to drive this change.  I will be reporting to the President of First Data, Guy Chiarello.  Guy is a universally respected Technology leader in the Financial Services industry with top posts at Morgan Stanley and JP Morgan Chase.  Technology will be key to the success of the company and the leadership team is a unique blend of technology savvy leaders from across the world. 

The new adventure begins!

You can follow the link to the official press announcement.

Along with the initial pickup from the Wall Street Journal.

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Whiffs of Wisdom #6 – Managing People Managing Tough Decisions

I am getting a lot of encouragement to share more of my “Whiffs of Wisdom”.  Most are related to Managing Technical People, Technology situations and Managing Managers.  All of them have tongue firmly placed in cheek.  :)    Heres another one that came up recently:

Whiffs of Wisdom #6 

On Managing People who Have to Manage Tough Decisions

Never underestimate ones ability to avoid making a tough decision or having a tough conversation.  There is a nigh-limitless fountain of creativity in the work created, conference calls had, or meetings to attend –  to avoid having a tough conversation.  If only you could harness that creativity for good.  Vigiliance, personal support, and every once in a while a swift kick in the rear are the only known remedies.

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Whiffs of Wisdom #18 – Project Managers and Security People

I am not sure why but for some reason this topic has come up for me like 8 times this week.  Rather than continue to talk about it I figured I would just post one of my “Whiffs of Wisdom” some people call them “Manosisms”.  Apparently I am the worst person in the world at coming up with anecdotes but people get my drift so in my book that means success.

Whiffs of Wisdom #18

On Project Managers and Security People

Every Technology organization needs Project Managers and Security-focused Engineers.  There ACTUALLY IS a magic number of these individuals to have in your organization.  I don’t know what that number is, but I know when I have one too many of either.   These folks bring order to chaos (Engineers are notoriously terrible at project management) but the moment is starts becoming more about the process versus the END RESULTS I know we have gotten off track.  There is nothing more effective than a great project manager and nothing more destructive than an overbearing rule-nazi project manager.    You need to watch it closely because left to their own well-meaning devices these groups tend to create Bureaus of Business Prevention.

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Giving the Gift of Power: For The Gadgeteer that has everything…

RavPower

I hate to admit it but I am one of those “hard-to-shop for” gadget guys.  Its true.  I just cannot seem to wait until gift-giving season to get that special new piece of technology.  I usually go out and get it myself well in advance or people strugle because my tastes are so eclectic that it makes it impossible for someone to really figure out what I would really like.   Recently I got a got an incredibly useful piece of technology that would be great regardless of that special ‘geek’ in your life’s taste in electronics.     Give them the gift of power.  Pure unadulterated power.  You can insert and evil laugh here with ominous looking lightning in the background.   

I recently got my hands on a RAVPower Element 10400mAh Portable Charger and Battery Pack.   That may be a mouthful to say but this thing has been a life saver for me numerous times.   I travel fairly extensively and my devices frequently run out of power as I use them.  This is especially true as I am flying cross country or on long flights.   Now that the FAA has loosened their restrictions on gadget usage in-flight, I find myself running out of ‘juice’ faster and faster.   Essentially the Element is a beefy battery pack of 10400mAh of stored power.  If you arent a techy, thats a good amount of power.  To put it into human terms I am generally able power my I-Phone 3 to four times fully from the fully charged element.   I have been able to fully recharge my IPAD, or in some cases charge multiple devices (in my case phones)  at the same time.   This is incredibly helpful as I have numerous phone platforms based on the fact that I run mobile development and I need to be able to switch between Android and Apple platforms for our Apps.  

It’s amazingly simple to use and comes with a variety of charging cables (although mine didnt come with an IPhone Charger, I just used the ones supplied with the phone).   It comes with the power bank itself, and two USB to Micro USB Charging Cables.    The indicators on the power bank tell you exactly how much power the device still has on it. The price is reasonable it has become one of indispensible ‘must have travel items’ in my bag.  

On the downside charging this thing takes a bit of time.  To be fair its a beefy amount of power to “fill up” but in general it takes a full night to charge up.   More than once I forgot to charge it up before heading to the airport and kicked myself for not remembering to plug it in the night before.  But if you have a gadgeteer in your family or someone who travels quite a bit this is a great gift and an indispensible tool to have!

 

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Bippity Boppity Boom! The Impact of Enchanted Objects on Development, Infrastructure and the Cloud

I have been spending a bunch of my time recently thinking through the impact on what David Rose of Ditto Labs and MIT Media Lab romantically calls ‘Enchanted Objects’.  What are enchanted objects?   Enchanted Objects are devices, appliances, tools, dishware, anything that is ultimately connected to the Internet (or any connected network) and become to some degree aware of the world around them.   Imagine an Umbrella that has a light on its hilt that lights up if it may rain today, reminding you that you might want to bring it along on your travels.   Imagine your pantry and refrigerator communicating with your grocery cart at the store while you shop, letting you know the things you are running low on or even bypasses the part where you have to shop, and automatically just orders it to your home.  This approach is going to fundamentally change everything you know in life from credit cards to having a barbeque with friends. These things and their capabilities are going to change our world in ways that we cannot even fathom today.   Our Technology Industry calls this emerging field, the Internet of Things.   Ugh!  How absolutely boring. Our industry has this way of sucking all the fun out of things don’t we?   I personally feel that ‘Enchanted Objects’ is a far more compelling classification, as it speaks to the possibilities, wonderment and possibly terror that lies in store for us.  If we must make it sound ‘technical’ maybe we can call it the Enchantosphere.

While I may someday do a post about all of the interesting things I have found out there already, or the ideas that I have come up with for this new enchanted world,  I wanted to to reflect a bit on what it means for the things that I normally write about.  You know, things like The cloud, big infrastructure, and scaled software development.   So go grab your walking staff of traffic conditions and come on an interesting journey into the not-so-distant world of Cloud powered magic…

The first thing you need to understand is, if you work in this industry, you are not an idle player in this magical realm.  You are, for lack of a better term, a wizard or an enchanter.   Your role will be pivotal in creating magic items, maintaining the magic around us, or ensuring that the magic used by everyone stays strong. While the Dungeons and Dragons and fantasy book references are almost limitless for this conversation I am going to try and bring it back to the world we know today.  I promise.  I am really just trying to tease out a glimpse of the world to come and the importance of the cloud, data center infrastructure, and the significant impacts on software development and how software based services may have to evolve. 

The Magical Weaves Surround Us

Every device and enchanted item will be connected.  Whether via through WIFI in your work and home, over mobile networks, or all of the above and more, these Enchanted Objects will be connected to the magical weaves all around us.  If you happen to be a network engineer you know that I am talking to you.  All of these objects are going to have to connect to something.   If you are one of those folks who are stuck in IPv4, you better upgrade yourself. There just isn’t enough address space there to connect everything in our magical world of the future.  IPv6 will be a must. In fact, these devices could just be that ‘killer app’ that drives global adoption of the standard even faster.   But its not just about address space, these kind of connected objects are going to open up and challenge whole new areas in security, spectrum management, routing, and a host of other areas.   I am personally thinking through some very interesting source-based routing applications in the Enchantosphere as well.   The short of it is, this new magical world is going to stress the limits of how things are connected today and Network Engineers will be charged with keeping our magical weaves flowing to allow our charmed existences to continue.  You are the Keepers of the Magical Weave and I am not talking about a tricked out hairpiece either.

While just briefly mentioned above – Security Engineers are going to have to evolve significantly as well.   It will lead into whole new areas and fields of privacy protection hard to even conceive at this point.  Even things like Health and Safety will need to be considered.  Imagine a stove that starts pre-heating itself based on where you are on your commute home and the dinner menu you have planned.  While some of those controls will need to be programmed into the software itself, there is no doubt that those capabilities will need to be well guarded.  Why, I can almost see the Wards and Glyphs of Protection you will have to create.

The Wizard’s Tower

imageAs cool as all these enchanted objects could be, they would all be worthless IP-enabled husks without the advent of the construct that we now call The Cloud.  When I talk about ‘The Cloud’ I am talking about more than just virtualized server instances and marketing-laden terminology.  I am talking about Data Centers.  I am talking about automation.  I am talking about ubiquitous compute capabilities all around the world.  The actual physical places where the magical services live! The Data Centers which include the technologies of both IT and facilities infrastructure and automation, The proverbial Wizards Tower!  This is where our enchanted objects will come to discover who they, how they work, what they should do, and retrieve any new capabilities they may yet magically receive.  This new world is going to drive the need for more compute centers across the globe.  This growth will not just be driven by demand, although the demand will admittedly be huge, but by other more mundane ‘muggle’ matters such as regulatory requirements, privacy enforcement, taxation and revenue.  I bet you were figuring  that with all this new found magical power flying around we would be able to finally rid ourselves of lawyers, legislators, government hacks, and the like.   Alas, it is after all still the real world.  Cloud Computing capacity will continue to grow, the demand for services increasing, and the development of an entire eco-system of software and services that sit atop the various cloud providers will be birthed.

I don’t know if many of you have read Robert Jordan’s fantasy series called ‘The Wheel of Time’, but in that series he has a a classification of enchanted objects called the Terangreal.  These are single purpose or limited power artifacts that anyone can use.   Like my example of the umbrella that lights up if its going to rain after it checks with Weatherbug for weather conditions in your area, or a ring that lights up to let you know that there is a new Loosebolts post available to read, or a garden gnome whose hat lights up when it detects evidence of plant eating bugs in your garden.  These are devices that require no technical knowledge to use, configure, but give some value to its owner.   They do their function and that is it.   By the way, I am an engineer not a marketing guy, if you don’t like my examples of special purpose enchanted objects you can tweet me better ones at @mjmanos. 

These devices will reach out, download their software, learn their capabilities, and just work as advertised.   Software in this model may seem very similar to todays software development techniques and environments but I believe we will begin to see fundamental changes in how software works and is distributed.   Software will be portable. Services will be portable.   Allowing for truly amazing “Multi-purpose” enchanted objects.  The ability to download “apps” to these objects can become common place.   Even something as a common place as a credit card could evolve to a piece of software or code that could be transported around in various devices.  Simply wave that RFID enabled stick (ok, wand) that contains your credit card app at the register and as long as you are wearing your necklace which stores your digital ID the transaction goes through.  Two factor authentication in the real world.  Or instead of a wand, maybe its just your wallet.  When thinking about this app enabled platform it gives a whole new meaning to the Capital One catchphrase Whats in your wallet?  The bottom line here is that a whole host of software, services, and other capabilities will become incredibly portable, and allow for some very interesting enchanted objects indeed.

The bottom line here is that we are just beginning to see into a new world of the Internet of Things… of Enchanted Objects.   The simpler things become the more complex they truly are.   Those of us who deal with large scale infrastructure, software and service development, and cloud based technologies have a heck of a ride ahead of us.  We are the keepers of the complex, Masters of the Arcane, and needers of a good bath.

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Google Purchase of Deep Earth Mining Equipment in Support of ‘Project Rabbit Ears’ and Worldwide WIFI availability…

(10/31/2013 – Mountain View, California) – Close examination of Google’s data center construction related purchases has revealed the procurement of large scale deep earth mining equipment.   While the actual need for the deep mining gear is unclear, many speculate that it has to do with a secretive internal project that has come to light known only as Project: Rabbit Ears. 

According to sources not at all familiar with Google technology infrastructure strategy, Project Rabbit ears is the natural outgrowth of Google’ desire to provide ubiquitous infrastructure world wide.   On the surface, these efforts seem consistent with other incorrectly speculated projects such as Project Loon, Google’s attempt to provide Internet services to residents in the upper atmosphere through the use of high altitude balloons, and a project that has only recently become visible and the source of much public debate – known as ‘Project Floating Herring’, where apparently a significantly sized floating barge with modular container-based data centers sitting in the San Francisco Bay has been spied. 

“You will notice there is no power or network infrastructure going to any of those data center shipping containers,” said John Knownothing, chief Engineer at Dubious Lee Technical Engineering Credibility Corp.  “That’s because they have mastered wireless electrical transfer at the large multi-megawatt scale.” 

Real Estate rates in the Bay Area have increased almost exponentially over the last ten years making the construction of large scale data center facilities an expensive endeavor.  During the same period, The Port of San Francisco has unfortunately seen a steady decline of its import export trade.  After a deep analysis it was discovered that docking fees in the Port of San Francisco are considerably undervalued and will provide Google with an incredibly cheap real estate option in one of the most expensive markets in the world. 

It will also allow them to expand their use of renewable energy through the use of tidal power generation built directly into the barges hull.   “They may be able to collect as much as 30 kilowatts of power sitting on the top of the water like that”, continues Knownothing, “and while none of that technology is actually visible, possible, or exists, we are certain that Google has it.”

While the technical intricacies of the project fascinate many, the initiative does have its critics like Compass Data Center CEO, Chris Crosby, who laments the potential social aspects of this approach, “Life at sea can be lonely, and no one wants to think about what might happen when a bunch of drunken data center engineers hit port.”  Additionally, Crosby mentions the potential for a backslide of human rights violations, “I think we can all agree that the prospect of being flogged or keel hauled really narrows down the possibility for those outage causing human errors. Of course, this sterner level of discipline does open up the possibility of mutiny.”

However, the public launch of Project Floating Herring will certainly need to await the delivery of the more shrouded Project Rabbit Ears for various reasons.  Most specifically the primary reason for the development of this technology is so that Google can ultimately drive the floating facility out past twelve miles into International waters where it can then dodge all national, regional, and local taxation, the safe harbor and privacy legislation of any country or national entity on the planet that would use its services.   In order to realize that vision, in the current network paradigm, Google would need exceedingly long network cables  to attach to Network Access Points and Carrier Connection points as the facilities drive through international waters.

This is where Project Rabbit Ears becomes critical to the Google Strategy.   Making use of the deep earth mining equipment, Google will be able to drill deep into the Earths crust, into the mantle, and ultimately build a large Network Access Point near the Earth’s core.  This Planetary WIFI solution will be centrally located to cover the entire earth without the use of regional WIFI repeaters.  Google’s floating facilities could then gain access to unlimited bandwidth and provide yet another consumer based monetization strategy for the company. 

Knownothing also speculates that such a move would allow Google to make use of enormous amounts of free geo-thermic power and almost singlehandedly become the greenest power user on the planet.   Speculation also abounds that Google could then sell that power through its as yet un-invented large scale multi-megawatt wireless power transfer technology as unseen on its floating data centers.

Much of the discussion around this kind of technology innovation driven by Google has been given credible amounts of veracity and discussed by many seemingly intelligent technology based news outlets and industry organizations who should intellectually know better, but prefer not to acknowledge the inconvenient lack of evidence.

 

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Editors Note: I have many close friends in the Google Infrastructure organization and firmly believe that they are doing some amazing, incredible work in moving the industry along especially solving problems at scale.   What I find simply amazing is in the search for innovation how often our industry creates things that may or may not be there and convince ourselves so firmly that it exists. 

Headed to #TCDisrupt this week, Looks like an amazing line up

disrupt-sf-13

This week I am headed to the Tech Crunch Disrupt Conference in San Francisco.   It’s going to be hard trying to split time digging into the Startups in Startup Alley and a fantastic array of speakers this year.  My Twitter feed will likely play host to my thoughts throughout each day and I will likely post my thoughts here on Loosebolts after the close of the event as well.  If you would like to connect or reach out while I am at the event you can always reach me at  @mjmanos on Twitter or shoot me a quick email.

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